Frequently Asked Questions
COMPATIBILITY AND SUITABILITY
Are your wheels compatible with my groupset?
Our hubs are designed for Shimano/SRAM 9, 10 and 11 speed cassettes. There has also been a significant amount of testing done by others that has shown a Shimano/SRAM 11 speed cassette has the same spacing as Campagnolo 11 speed so will be compatible. Alternatively, we can fit a Campagnolo-specific freehub - just drop us a line.
For SRAM AXS 12 speed groupsets, an XDR freehub is required. Please contact us to confirm XDR freehub availability for your order.
What length valve do I need on my inner tube?
We recommend the following minimum valve lengths for our rim depths to ensure you can easily fit a pump head for inflation:
- Paniagua (25mm rim): 40mm valve
- Alta (35mm rim): 60mm valve
- Grimpeur (40mm rim): 60mm valve
- Strade (49/54mm rim): 80mm valve
- Passista (56mm rim): 80mm valve
- Chrono (77/86mm rim): 100mm total valve length. Note that you will likely need to use a valve extender here. We recommend using a fixed valve extender for a removable core (e.g. Continental) due to the diameter of the valve hole
- Disc: 40mm valve
Are your disc brake wheels compatible with my frame's axle standard?
Our disc brake hubs will fit a 12mm thru-axle for both the front and rear wheels. If you're running either a 15mm thru-axle or a standard 9mm quick-release then conversion kits are available. Please get in touch before placing an order.
Do you offer track/fixie options?
Yes, we'd be more than happy to discuss this. All of our wheels can be adapted for track or fixie use. As a custom order there would be a 4-5 week lead time on this but please get in touch to discuss options.
What is the rider weight limit on Parcours wheels?
There isn't a hard and fast max weight that we'd rate the wheels at as it's largely dependent on the sort of riding you're doing. As you can imagine, a heavier rider on a smooth road isn't directly comparable to a heavier rider on rough "British-style" roads!
Saying that, with an 18 spoke front / 24 spoke rear lacing pattern (24/24 for our disc brake wheelsets), if you're over 90-95kg then we'd suggest looking at increasing the spoke count to make the wheel a little more robust. Get in touch to discuss the custom build options available.
Are Parcours wheels tubeless-compatible?
All Parcours wheels are designed and optimised for clincher tyres. The rims are also tubeless-ready with the appropriate kit. You'll need to change the rim tape (we recommend a 21-23mm tape to cover the internal rim channel) and use tubeless valves and tubeless tyres. We'd also recommend using a sealant of some sort.
Note that if you intend to run the Chrono rim tubeless you will likely need to use a valve extender to reach the recommended 100mm of total valve length. Please ensure that the valve extender is externally threaded so you can fit the locking nut to the outside of the rim to ensure an airtight seal.
Tubeless conversion kits for all our rim depths are available here.
When running your wheels with a tubeless setup, we warranty up to a maximum tyre pressure as shown here.
Can I race Parcours wheels in a UCI sanctioned event?
Yes, we're pleased to say that the Grimpeur, Passista and Chrono wheelsets are all UCI-approved. Have a look at the blog for more details.
PARTS AND SERVICING
Are your wheels clincher or tubular? Can I run them tubeless?
All our wheels are clinchers. The inner rim profile has also been optimised for a tubeless setup. If you do want to run tubeless, you'll need to change the rim tape (we recommend a 21-23mm tape to cover the internal rim channel) and use tubeless valves and tubeless tyres. We'd also recommend using a sealant of some sort.
What tyre should I use on my wheels?
We don't have a specific brand preference - we've tested with most commonly available tyre brands which all work well with our rims. We recommend a 25mm tyre width as this has been tested to show the best combination of aerodynamics and reduced rolling resistance.
Have a look here for more information on our tyre testing in the wind tunnel.
What tyre pressure is recommended?
The commonly quoted rule is “the wider the tyre, the lower the pressure”. It’s more complicated than that though, especially when you start to consider rider weight and road surface.
As a guide, something between 85 & 100psi is the sweet spot. Enough to avoid pinch flats, but not so much it'll shake your bones loose. And remember, don’t go above 130psi otherwise you run the risk of invalidating your warranty.
If you’re running a tubeless setup we’d warranty up to a maximum tyre pressure as shown here. And be sure to check the maximum safe pressure for your chosen tyre.
What brake pads should I use?
Carbon fibre brake tracks require specialist brake pads. So make sure you use them! All our wheels ship with Parcours brake pads, spares can be ordered here.
We’ve also tested Parcours wheels with many commonly-found makes of carbon-specific brake pads and they all deliver excellent braking performance.
Whatever you do, never ever switch between alloy rims and carbon rims without changing your pads – all those tiny little shards of metal will make light work of your lovely carbon brake tracks otherwise.
Where can I buy spare parts for my wheel?
Any good local bike shop will stock replacement Sapim CX Ray spokes. Hub bearings are cartridge-design to allow easy servicing and are also readily available. If you need a replacement rim, get in touch and we’ll be able to help.
Why isn't my tyre seated correctly after fitting? There seems to be a strange "hop" around the wheel.
Not all of the tyre bead has seated correctly inside the rim. With a tubeless rim there is a small ridge at the edge of the rim that holds the tyre in place when running a tubeless setup. The tyre must be pushed outwards over this to sit correctly.
The easiest way to do this when using an inner tube is to keep inflating the tyres up to the maximum - up to 120-130psi. This should push the tyre outwards over the ridge and seat it correctly. You may hear a few “ping” or snap noises - this is perfectly normal. You can then let the pressure down to a more normal level.
My wheel is running out of true / a spoke has broken how can I have this repaired?
We’ve designed Parcours wheels to be easily serviceable at any decent local bike shop. We use external nipples for straightforward truing and Sapim CX Ray spokes that are quick and simple to replace. If you need any help or advice, just drop us a line.
Can I purchase just the rims for my own wheel build project?
Of course – just get in touch and we’ll get talking.
Can I purchase a mixed depth wheelset?
Yes, absolutely - if you don't see the combination you're after listed on the website, just drop us a line and we can help you choose the right setup to ride on.
Can I purchase just a front or rear wheel?
Yes, not a problem. We will be introducing this option on the website in the near future but for the meantime please get in touch and we can facilitate this for you.
I've seen some awesome colour schemes on your wheels, can I order custom decals?
Yes, we can offer custom decals on any of our wheels. Depending on the colour, there may be a small surcharge.
Please also note that as we use water transfer decals for our graphics, these are applied at the point of manufacture so there is likely to be a lead time of 4-5 weeks on custom orders. Also, once applied the decals can't be removed like a vinyl sticker - they're much harder-wearing.
Can I use Cycle to Work vouchers to pay for a wheelset?
We aren't currently available to offer a Cycle to Work scheme as the majority of schemes require physical premises to qualify. As an online retailer we don't currently fulfil this requirement.
Should you wish to purchase through your Local Bike Shop, please ask them to contact us directly.
Will you ship outside of the UK?
Yes, most countries worldwide are now included in our FREE delivery area. If you don't see your country of residence listed at the checkout stage, please get in touch to discuss shipping costs - drop us a message to email@example.com.
Note that we are not responsible for any import taxes or duties.
What is your current stock availability?
We endeavour to keep our current stock levels updated on the website. If a particular model isn’t in stock, the product page will give an estimated shipping date.
If you have a specific deadline or race date in mind, please drop us an email prior to placing an order.
When will my order ship?
If your wheels are in stock we aim to have them shipped within a couple of days of your order being placed.
If the model isn’t in stock when you place your order, the product page will give an estimated shipping date. Note that we will continue to update availability for new orders, however your shipping estimate will not change unless we contact you directly.
How long will shipping take?
For UK orders we use DPD for delivery. As soon as your order ships you'll receive an automatic email notification, including tracking details.
For orders outside of the UK, we use a range of major international shipping providers. In each case, we will provide tracking details on shipping. Delivery times range from 2-3 working days within Europe to 5-7 working days for further afield.