WARRANTY POLICY
Duration
All wheelsets come with a two year warranty, valid from the date of delivery.
All Aerodynamics Lab and Frontier Workshop wheelsets will also benefit from an enhanced lifetime warranty. Please note that if you previously purchased a wheelset model that is part of either range, this extended cover will be applied retrospectively.
Cover
It’s important to us that you feel confident in your purchase, which is why we offer a full manufacturer’s warranty on all Parcours wheels. This covers any manufacturing or workmanship defects. If you have an issue, simply get in touch and we will arrange shipping back to us where individual parts will be replaced or repaired as required.
This warranty is only valid for the original purchaser and does not include any third parties. Original proof of purchase may be required.
This warranty does not cover:
- Normal wear and tear, including cosmetic
- Crash damage (see our separate Crash Replacement Policy for details)
- Products which have been incorrectly installed and/or adjusted
Furthermore, this warranty will be invalidated if:
- The product is used outside of normal usage or is damaged by rider error
- The product is modified in any way
- Tyre pressure exceeds limits laid out below
- Non-carbon specific brake pads are used for rim brake wheelsets
Please note that carbon brake tracks are designed to be durable and long-lasting. If well-maintained and cared for, you should expect many happy years of use before the rims need replacing. However, brake track wear will be accelerated in wet weather, when all sorts of nasty grit and dirt finds its way between the brake track and brake pad. It’s worth giving the brake pads a good clean after a wet ride. The finish on the brake tracks will change over time – this is perfectly normal and not a cause for concern. Brake track wear may also be accelerated by using third party brake pads as they may use harder compounds.
Maximum tyre pressures
WARRANTY FORM
Please include your original order number and a description of the issue when submitting a warranty request